FAQ

General

Who are Tissino?

The Lewis family founded Tissino in order to design and manufacture the most beautiful and innovative bathroom products for customers and projects across the globe. Our journey has seen us grow from a small company trading in a cluster of barns in the Cheshire countryside to a widely recognised brand focused on delivering premium products and exceptional service.


Italian design is our passion and at the heart of everything we do, in fact the Tissino brand is derived from The Tissino River, a small watercourse that runs through the magnificent mountainous valleys of eastern Umbria in Italy. Our team have been travelling across Europe for the last twenty years, sourcing the highest quality materials and working with renowned designers.

Tissino is still family owned, still passionate and dedicated to providing luxury and tranquil bathrooms.

 

Where can I buy your products?

Consumer?

Our bathroom products are sold through independent bathroom specialists across the United Kingdom and we can direct you to the most convenient showroom for you.  All of the retailers within our network will understand all the technical aspects of the installation and will be able to guide you through your purchase.

Specifier?

If you are someone who specifies bathroom for a project i.e. Architect, Interior Designer etc.  you can come to Tissino directly.  We have a team of specialists who will work with you and offer expert advice on room designs and best use of space.

Can I store the items I am interested in?

We offer a wish list function; simply add the items you are interested in to your wish list just as you would to a shopping cart.  You can then download the wish list or email it for future use or as a handy tool to take into a retailer.

Where can I find prices for Tissino products?

We are open about our pricing, you will find the RRP price for every product on the relevant product page.

How do I find the nearest showroom?

All of our dedicated Tissino showrooms can be found on our ‘find a showroom’ page.  Click here to open this page in a new window.

Is everything in stock?

Everything on our website is available from stock

Who do I contact in the event of a complaint?

Firstly, let us apologise if the service or products you received did not fulfil your requirements or expectations.  If you would like to complain, please contact your specialist retailer or contractor from whom you purchased your Tissino items.

How do I find technical specifications and drawings?

All of the technical specifications and drawings for our products can be found on the relevant product page within the technical tab.

The project I am working on is offshore – can you service and deliver my project?

This is no problem, we can deliver our products all over the world.

Why should I spend more on a Tissino bathroom product when I can buy cheaper elsewhere?

We only supply the best quality bathroom products that have been designed by us and finished to our exacting standards. 

Where can I obtain fitting instructions

All of our products contain fitting instructions within the packaging.  We would always advise seeking the assistance of a professional where electrical/plumbed in items are concerned.

Can I fit Tissino products myself?

Even though fitting a bathroom can look like a simple task, we would always recommend seeking professional assistance.  Our product range is extensive and features products that we would recommend having professionally fitted, including but not limited to lit mirrors and towel rails which need installing on to the mains electric.

What guarantee do Tissino products have?

Our product range is extensive so we recommend checking the guarantee for the individual product you are interested in.  This information is detailed on the website product page and in our brochure.  Typically, products have a ten-year guarantee with electrical parts featuring a two-year guarantee.

I still have questions, is there someone I can speak to?

Of course, our team are here to help.  Please call us on 0845 582 8000

Website

I’ve spotted an issue with your website. Is there someone I can notify?

Thankfully, our site runs smoothly 99% of the time, however if you spot any problems/errors please let our team know at marketing@tissino.co.uk.  Please include a link if possible.

What personal information about me does Tissino.co.uk gather?

For further information on this, please see our privacy policy

How secure is the information held about me?

The Tissino website protects your privacy and the information you provide by using SSL (Secure Sockets Layer) software, which encrypts the information you provide.

Can I use the images featured on this website?

The use of images from this website is strictly prohibited, Tissino images cannot be used without express written permission from Tissino.  Please contact our marketing department should you wish to obtain permission for the use of Tissino images – marketing@tissino.co.uk

Furniture

Does your bathroom furniture come flat packed?

No.  All of our bathroom furniture comes pre-assembled ready for installation.

How should I clean my bathroom furniture?

When cleaning any bathroom furniture don’t be tempted to use bleach or any other abrasive cleaner as this could damage the finish/surface of the furniture.  Dilute a general cleaner and wipe over the surfaces of your furniture with a damp cloth, rinse with a second cloth, dampened in clean water and then wipe down with a dry cloth.  You can use this method for the interior of your bathroom furniture to, we would just recommend hoovering it out first.

Be sure to make sure that the surfaces, particularly on the interior are dry as leftover moisture in a dark corner can be a breeding ground for mould.

Is it okay to leave the surface of my furniture wet after use?

General surface moisture is fine, however we would always recommend making sure your bathroom is well ventilated after use either by an extractor fan or open door/window which will dehumidify the room and will help to prolong the life of your bathroom furniture.

Do you sell any freestanding furniture?

We do offer a freestanding basin unit in the Angelo Series which is available as a 600mm and 700mm unit with two doors.

What colours do you offer?

We have a wide range of furniture available in a range of colours:

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Aletta Series – Matt Graphite, Matt Taupe, Matt White

Catina Series – Gloss Graphite, Gloss White

Angelo Series – Barossa Oak, Gloss White

Loretto Series – Grey, White

Does Tissino bathroom furniture come with any guarantee?

All of our furniture comes with a ten-year guarantee.

How do I know the furniture is right for my bathroom?

All of our furniture has been designed by our team to compliment a range of bathroom styles and colour schemes.  Our dedicated network of independent showrooms have a range of products to view instore or why not try our bathroom design tool to see the furniture in 3d.

Sanitaryware

What is a close coupled toilet?

Close coupled means that the cistern sits on the back of the toilet pan and flushes directly through the connecting point.  Close coupled toilets are typically what are found in modern bathrooms.

What is a back to wall toilet?

As the name suggests when using a back to wall toilet your back is normally to the wall rather than a cistern.  Back to wall toilets are a fantastic solution to maximise space in a bathroom and also add a modern/contemporary look.  The cistern is hidden either within a toilet unit or behind a stud wall.

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For a really modern and contemporary look you can opt for a wall hung back to wall toilet.

What is a wall hung toilet?

As the name suggests a wall hung toilet is mounted to the wall itself, not the floor.  They have become increasingly popular in recent years as they are perfect for smaller bathrooms, cloakrooms etc as not only do they utilise a concealed cistern but the space underneath the toilet creates an illusion of space, not to mention a hygienic solution when cleaning.

The added benefit of a wall hung toilet is that you can pretty mush place it at any height to suit your needs, ideal if you are placing in in a bathroom for someone with mobility issues.

I’m fed up with my current cistern getting covered in condensation, how can I get rid of it?

Unfortunately, there is no way to stop a current cistern suffering from condensation.  Our cisterns are ‘blow moulded, fully insulated tanks’ which means they benefit from a quiet operation and no condensation.

What’s the difference between a standard and concealed cistern?

A standard cistern is visible within the bathroom as either a close coupled toilet or a more traditional raised cistern on the wall.  A concealed cistern can be enclosed in the bathroom furniture or behind a stud wall which will help give an illusion of a larger bathroom.

What concealed cisterns are available?

We offer a complete range of cisterns.  We offer ultra slim options, different height options with top/front access and single/dual flush.  We also have a stunning range of flush plates to complement our sanitaryware.

How long should my cistern take to fill?

This depends on the water pressures, however typically it should take between 30-45 seconds on mains water.

What is the difference between single and dual flush?

A dual flush option features a button with two halves, you can choose between a full flush of a half flush to save water.

Do you have a solution for fitting a toilet under a window?

Our Rocco 820mm universal framed cistern is ideal for installation under a window.  It also features a 200mm height adjustment if you need a bit of extra height.

What heights of installation frames are available?

We offer a range of installation frames within our dedicated Rocco range all of which feature a 200mm height adjustment if required:

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  • 820mm – low height which is ideal for installation under a window.  Click here to view.
  • 1140mm Ultra Slim – this ultra slim frame can be installed within stud walls.  Click here to view.
  • 1140mm – This standard height installation frame is our best seller.  Click here to view.
  • 500mm – Universal frame for wall-hung WC.  Click here to view.

Do you offer bathroom accessories?

Yes, our Carlos collection features all the accessories needed to complete your bathroom.  Click here to view the range.

What do I do if the flush plate buttons are sticking?

Firstly, check that the flushing valve is re-setting.  If the flushing valve is resetting, other possible causes include: inlet hose not in cradle. Central drop valve misaligned (not straight). Flush plate rods too far forward and fouling on flush plate.  If the buttons are still sticking, please contact the retailer or professional you purchased this from.

Brassware

What is the difference between a pop up and clicker waste?

A pop-up waste refers to the type of waste than can be controlled by a lever on the back of the tap.  A clicker waste is the most popular option nowadays and is a standalone waste fitting which operates by simply pressing the waste itself to open and close it.  The advantage of a clicker waste is that you have the freedom of installing any tap you choose.

What wastes are available to match the taps?

Tissino offer a range of push wastes to match our collection.  The Parina push waste is available in a range of colours designed to match the tap colours perfectly.  We also offer round chrome push wastes with and without the overflow in the Pacato and Alek series.

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Tissino do offer a bath filler with clicker waste in square and round formats in the Alek series.

How do I know what my water pressure is?

It is advisable to work out the water pressure in your home before buying a tap in order to ensure you choose a tap that will operate to it’s full potential.  Each house is different and has its own water pressure system, water pressure is measured in ‘bar’ and in general terms anything 0.3 bar or below requires a low water pressure tap and anything at 1.0 bar or above requires a high-water pressure tap.

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A Low-Water Pressure System normally features the following:

  • Gravity System (Regular Boiler)
  • Cold water tank usually in the loft
  • Hot water cylinder usually in an airing cupboard
  • Commonly, the water pressure upstairs will be 0.2 bar or less whilst on the ground floor there is a possibility the water pressure could be 0.5 bar.

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A High-Water Pressure System normally features the following:

  • Combination Boiler (Combi Boiler)
  • Generally installed in the kitchen or near where the cold water main enters your home
  • Water pressure will typically be between 1-2 bar

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The flow rates of our taps are listed on each product page, alternatively please check the table under the “What are the flow rate for your taps?”

How should I clean the brassware in my bathroom?

We would advise against using abrasive cleaners that contain bleach as they may wear down the chrome coating over a sustained period of continuous use.  Use warm, soapy water and a soft cloth, alternatively use non-abrasive cleaners that do not contain bleach.

Can I restrict the flow to a mixer tap?

The easiest way is to not turn the tap on fully but if isolators have been used on the hot and cold feeds to the basin tap, they could be turned down. A flow reducer could be used in the end of the spout (aerator).

Why are ceramic discs in taps better?

Tissino’s Parina series features ‘ceramic disc’ technology.  The tap has two fire-hardened ceramic discs—an upper one that moves and a fixed lower one. The two discs move against each other, blocking water or allowing it to pass through. The seal between the two discs is watertight because they are polished to near-perfect flatness.

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Many companies will claim to use ceramic discs in their taps but a lot will actually be plastic which are inferior to ceramic plates and after a period of time could break entirely.

What are the flow rates for your taps?

We have a range of taps available, to check the flow rate for your chosen tap please use the table below which show the flow rates for each pressure rating.  l/m refers to litres in a minute.

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Series/Tap

Pressure

1 Bar

2 Bar

3 Bar

PARINA SERIES

Basin mono tap

5.01 l/m

6.36 l/m

8.88 l/m

Push waste

5.01 l/m

6.36 l/m

8.88 l/m

High spout basin mono tap

6.78 l/m

9.7 l/m

11.95 l/m

Concealed basin mixer tap

8.57 l/m

12.2 l/m

15.02 l/m

3TH bath set

Bath filler

13.89 l/m

19.61 l/m

24.05 l/m

Shower head

7.45 l/m

10.72 l/m

13.39 l/m

2TH bath set

Bath filler

13.89 l/m

19.61 l/m

24.05 l/m

Shower head

7.45 l/m

10.72 l/m

13.39 l/m

Dual handle thermostatic shower valve - round

6.86 l/m

9.92 l/m

12.37 l/m

Dual handle thermostatic shower valve with diverter (2 outlets) - round

9.56 l/m

13.93 l/m

17.59 l/m

Dual handle thermostatic shower valve with diverter (3 outlets) - round

8.28 l/m

11.98 l/m

14.77 l/m

BAVERA SERIES

Basin mono tap

9.93 l/m

13.88 l/m

16.97 l/m

High spout basin mono tap

7.34 l/m

10.63 l/m

13.23 l/m

Concealed basin mixer tap

9.93 l/m

13.88 l/m

16.97 l/m

SAVENA SERIES

Basin mono tap

6.46 l/m

9.12 l/m

11.12 l/m

High spout basin mono tap

6.13 l/m

8.68 l/m

10.69 l/m

ELVO SERIES

Basin mono tap

3.98 l/m

5.67 l/m

7.06 l/m

High spout basin mono tap

3.87 l/m

5.58 l/m

6.81 l/m

PACATO SERIES

Basin mono tap

11.7 l/m

13.6 l/m

16.53 l/m

High spout basin mono tap

12.3 l/m

14.2 l/m

16.4 l/m

Cloakroom basin mono tap

10.8 l/m

12.2 l/m

14.0 l/m

Concealed single lever basin mixer

12.3 l/m

15.2 l/m

17.6 l/m

4TH bath set

Mixer

11.0 l/m

15.0 l/m

21.0 l/m

Shower head

15.2 l/m

17.5 l/m

20.2 l/m

TENZA SERIES

Basin mono tap

10.3 l/m

12.75 l/m

14.2 l/m

Small basin mono tap

11.9 l/m

13.3 l/m

16.0 l/m

Concealed single lever basin mixer

12.0 l/m

13.6 l/m

15.0 l/m

4th bath set

Mixer

14.6 l/m

16.3 l/m

20.1 l/m

 

Shower head

11.5 l/m

13.5 l/m

16.2 l/m

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Bathing

What is the difference between your standard and premium baths?

Our premium baths have an extra layer of resin which not only make the baths stronger but also means that the water stays warmer for longer.

What is a single ended bath?

A single ended bath has been the standard choice for inset baths for many years.  Both the waste and taps are fitted at one end of the bath, this end of the bath is normally straight whilst the other end features a gentle slope designed to provide back and shoulder support.

What is a double ended bath?

Both ends of a double ended bath feature a gentle slope whilst the tap and waste will be situated in the middle of the bath.  This means that there is plenty of room for two people to bathe together.  A double ended bath is also a great solution for someone who is tall and is fed up of catching their feet/toes on the taps at the other end.  Double ended baths are available as inset and freestanding baths so we have plenty of choice.

What is a ‘D’ shaped bath?

A ‘D’ shaped bath is a semi-freestanding bath with an open back which fits against the wall.  Our ‘D’ shaped Angelo baths come pre-fitted with a waste and overflow.

What is stone resin?

Our Angelo stone bath is produced from a natural stone and mineral resin mix, which is a purer grade of stone.  This combination goes through a range of technical steps to ensure any air and bubbles are removed before it is injected into a mould.  The final item is then inspected and hand polished to create a smooth, seamless and beautiful bath.  Stone baths can retain up to ten times as much heat compared to a traditional acrylic bath.

Do your baths come in different sizes?

Yes.  Our baths come in a variety of sizes to suit any bathroom, en-suite or wet room, the only exception is the Angelo freestanding bath which is only available in one size.

What bath panels do you provide?

We offer a range of bath panels; all of our baths have matching front and end bath panels available.  We also offer an L Shape Panel which is available in five sizes to suit all Tissino baths.  An L shape panel eliminates the corner join which is visible when two panels are used.

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Lorenzo L shape panels feature Premium resin reinforcement adding to the rigidity and stability of the bath.  The Premium L shape panel is manufactured from acrylic which does no discolour in sunlight.

Your bath images don’t show handles, do the baths come with them?

Our Lorenzo single baths are available with handles.  Baths come with pre-drilled holes for the installer to mount the handles.

Do you stock bath screens?

Yes. Most of our baths have compatible bath screens, the only exceptions are the Angelo D shape and freestanding baths. 

What does Perma Bianco mean?

Our innovative bath panels feature advanced technology that creates a strong, rigid construction with a beautiful finish that won’t discolour over time, even if exposed to sunlight.

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The pliant qualities of a heated acrylic sheet remove many design barriers allowing us to create beautiful products for contemporary architecture.  However, a beautiful result is soon spoiled as bath panels quickly turn yellow and unsightly.

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Perma Bianco is an innovation that overcomes this, providing a highly robust, rigid bath panel that is very flat, will always remain white and will always look fantastic.  A unique fixing system holds the panels tightly together in the corners.  Various sizes are available that will fit most acrylic baths… no more unsightly bath panels!   

What does twin-skinned mean?

This referred normally to freestanding baths where you have an inner and out wall in a finished acrylic. The two skins are reinforced with fibreglass and there is a cavity between the twin skins.

Showering

Do you provide shower screens for over bath showers?

Our Milano Series of shower screens are available in 6mm or 8mm thickness.  All of our bath screens are protected with our unique Brillo Vetro coating to ensure resistance against soap deposits and easy cleaning.

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All Milano Series bath screens are 1500mm high and the 6mm version features a rise and fall hinge allowing the seal to lift on and off the bath rim to prevent wear and ensure a tight seal.

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6mm Options

  • Single Panel Rectangular Bath Screen
  • Double Panel Rectangular Bath Screen
  • Single Panel Curved Bath Screen
  • Double Panel Curved Bath Screen
  • Pivoting Shower Bath Screen

8mm Options

  • Hinged Rectangular Bath Screen
  • Hinged Shower Bath Screen

What cubicle options are available?

Our showering collections are incredibly versatile.  Our Lugano Series is a brand-new range of frameless shower doors that bring a sense of natural beauty and style to any bathroom and they are suitable for corner and alcove installations.

The generous height of the Brillo Vetro coated glass, minimalist profiles and designer hinges and handles add a touch of elegance and understated sophistication to the showering experience.

What walk in shower options do you offer?

The Armano Series is a unique system which allows you to create a wide range of walk-in shower enclosures in a huge range of sizes. 

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High quality components can be selected to suit any situation whether you are having a wet floor or tray installation, or whether the enclosure is going in a corner or the middle of a wall.

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All Armano Series panels are 8mm toughened glass and benefit from our Brillo Vetro coating as standard.

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For further information or to view the different options please click here.

What shower trays do you offer?

Armano

The Armano Series of shower trays are constructed from a durable stone resin, capped in acrylic, are 25mm in height and feature a central waste position.  All of the trays within the Armano range come with a high-volume drain included which has a flow rate of 21-24 litres per minute.  They can be installed onto supported joists with floor boards and floor coverings.

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Giorgio

The Giorgio Series of shower trays are constructed from stone resin and are finished with a gel coat texture which is stylish, comfortable underfoot and naturally slip resistant.  Giorgio trays feature a unique 100mm border that can be cut to allow installation where there are obstructions or an off-square wall.

What’s the difference between the Lugano and Armano shower screens?

Both the Lugano and Armano Series feature 8mm toughened glass, Brillo Vetro coating and a ten-year guarantee.  The main difference between the two is that the Lugano is classed as a ‘shower enclosure’ which is suitable for corner and alcove installations whilst the Armano Series is a versatile range of ‘walk in’ shower enclosure panels which can be utilised in a variety of designs.

Can I cut your trays down if they are too big?

The Giorgio shower trays feature a unique design benefit which is a 100mm border that can be cut to allow installation where there are obstructions or an off-square wall.  

What is Brillo Vetro?

Brillo Vetro is an additional process that our glass is subjected to, which enhances its technical performances and maintains its condition by making it easier to clean, resisting the build up of soap and water deposits.  If cleaned regularly, the shower will stay looking like new for many years.

What is the guarantee on your shower systems?

All of our shower systems feature a ten-year guarantee.

Showering Brassware

Can I restrict the flow to a shower valve?

Yes.  There is a flow limit stop “ring” which can be removed and replaced but at a different position to increase or decrease the flow as desired.

Can I limit the temperature on a shower valve?

Yes.  There is a temperature limit stop “ring” which can be removed and replaced but at a different position to increase or decrease the temperature as desired. We would recommend the use of a thermometer to achieve the correct temperature.

What guarantee is available on your shower brassware?

Our Mario and Parina range of showering brassware features a ten-year guarantee.

What shower rails do you offer?

We have a range of chrome slide kits available:

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650mm Concealed outlet – this type of slide kit features a water inlet in the bottom mounting bracket which means a faster installation and a neater finish. 

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650mm Slide Rails (without a concealed outlet) – A more traditional slider rail option where a separate water outlet is required. 

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Both the 650mm ranges feature three different shower head options – round monofunction head, round five function head and a rectangular monofunction head.

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750mm Slide Rail - Square (without a concealed outlet) – this more contemporary take on a traditional slide rail features a square rail with a rectangular monofunction head.

What are the flow rates for your shower range?

We have a range of showering brassware available, to check the flow rate for your chosen tap please use the table below which show the flow rates for each pressure rating.  l/m refers to litres in a minute.

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Series/Tap

Pressure

1 Bar

2 Bar

3 Bar

MARIO SERIES

Exposed thermostatic shower mixer - round

13.8 l/m

19.2 l/m

23.5 l/m

Exposed thermostatic shower mixer - square

13.8 l/m

19.2 l/m

23.5 l/m

Dual handle thermostatic shower valve - round

13.9 l/m

16.7 l/m

20.2 l/m

Dual handle thermostatic shower valve - square

13.9 l/m

16.7 l/m

20.2 l/m

Dual handle thermostatic shower valve with diverter - round

13.9 l/m

16.7 l/m

20.2 l/m

Dual handle thermostatic shower valve with diverter - square

13.9 l/m

16.7 l/m

20.2 l/m

Triple handle thermostatic shower valve – round

13.3 l/m

16.2 l/m

20.2 l/m

Triple handle thermostatic shower valve – square

13.3 l/m

16.2 l/m

20.2 l/m

Triple handle thermostatic shower valve with diverter - round

13.3 l/m

16.2 l/m

20.2 l/m

Triple handle thermostatic shower valve with diverter - square

13.3 l/m

16.2 l/m

20.2 l/m

PARINA SERIES

Dual handle thermostatic shower valve - round

5.0 l/m

6.4 l/m

8.9 l/m

Dual handle thermostatic shower valve with diverter (2 outlets) - round

5.0 l/m

6.4 l/m

8.9 l/m

Dual handle thermostatic shower valve with diverter (3 outlets) - round

5.0 l/m

6.4 l/m

8.9 l/m

Mirrors/Accessories

Do you offer mirrors and mirror cabinets?

Tissino has a broad range of mirrors and mirrored bathroom cabinets.  The Splendore, Angelo, Lorenzo and Londra Series features a wide range of mirrors with features that include but are not limited to; Bluetooth connectivity, built in demister pads, infra-red sensors, LED backlights, LED strips.

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The Lustre Series features a range of mirror cabinets in a wide variety of sizes, all of which feature internal mirrors, LED lighting, built in magnifiers, soft close doors and demister pads.

What does the IP rating mean?

The ‘IP’ code is an International Protection marking which indicates a standard of protection against intrusion from external factors.  IP44 specifically indicates protection from the intrusion of water.  Products which are IP44 rated are designed for use in bathrooms or other areas where water spray is a risk.

Do the mirror cabinets come flat packed?

No.  All of our mirrored bathroom cabinets come pre-assembled ready for installation.

What guarantee do your mirrors/mirror cabinets come with?

All of our mirrors and bathroom cabinets come with a ten-year guarantee.

Do your mirrors have a demister function?

All of the mirrors and mirror cabinets within the Tissino range feature demister pads.  A demister pad stops the mirror misting up when the bath or shower is in use.

Do you supply a Bluetooth mirror?

We have two mirrors available with Bluetooth capability, both within the Angelo Series; 500 x 700 x 65mm and 600 x 700 x 65mm. 

What is an IR sensor?

IR stands for infra-red.  The mirrors and cabinets in the Splendore, Londra, Lustre range all come with infrared switch technology, simply pass your hand under the sensor to turn the lights on or off.

What does the distance between the IR sensor and another surface need to be?

If the sensor is within 150mm of another surface it will not work.  Please ensure that you leave a sufficient amount of space to ensure it functions properly.

What material are the internal shelves in your cabinets?

The Lustre range of cabinets feature internal glass shelves which are adjustable for your convenience.

Do any of your mirrors have a magnifying function?

Our Lustre Series of mirror cabinets and the Londra mirror all have a magnifier level of x3.

What size mirrors do you offer?

We offer a range of mirrors to suit every requirement;

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Splendore Series

  • 500 (w) x 700 (h) x 38mm (d)
  • 600 (w) x 700 (h) x 38mm (d)
  • 1000 (w) x 500 (h) x 38mm (d)

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Angelo Series

  • 500 (w) x 700 (h) x 65mm (d)
  • 600 (w) x 700 (h) x 65mm (d)
  • 500 (w) x 700 (h) x 45mm (d)
  • 600 (w) x 700 (h) x 45mm (d)

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Lorenzo Series

  • 500 (w) x 700 (h) x 45mm (d)
  • 600 (w) x 700 (h) x 45mm (d)

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Londra Series

  • 800 (w) x 600 (h) x 45mm (d)

What size cabinets do you offer?

Our Lustre mirror cabinets come in the following sizes:

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  • 500 (w) x 700 (h) x 130mm (d)
  • 620 (w) x 700 (h) x 130mm (d)
  • 760 (w) x 700 (h) x 130mm (d)

Do any of your cabinets feature internal mirrors?

All of the cabinets within the Lustre range feature internal mirrors and magnifier pads on the inside of the doors.

Heating

How do I operate a Tissino dual fuel radiator in warmer periods?

To do this you would need to close the valves (twist the valve) to shut off the water supply from the central heating. You can then turn on the heating element which will heat the water in the rail.
We would recommen bleeding the rail and letting it fill back up with water before you turn it off - this will remove any air in the top of the rail and maximise its efficiency.

Can I use your towel rails instead of a radiator?

The short answer to this is Yes.  When replacing a standard radiator with a heated towel rail/radiator it is important to consider what size you need.  Specify too small a towel rail and you’ll find it isn’t producing enough heat to adequately warm your bathroom.

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To find out what size will give you enough heat output to warm the bathroom, not just your towels is to use our handy online tool.

How do I know what size I need?

We’ve all been there, stood in the DIY superstore looking at the limited amount of choice and prices thinking ‘I only need it to warm the towels’, the reality is that a heated towel rail can do so much more.  If you take the time to work out the area of the bathroom you could purchase a towel rail that is sufficient enough in size to warm the bathroom on its own. 

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All towel rails will have a BTU (British Thermal Unit) rating and this is an essential element to consider when purchasing a heated towel rail.  The BTU is measured hourly, the higher the output is means that your chosen rail is more powerful and effective, thus warming your bathroom and saving you money on your energy bills.

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We recommend you select a product that exceeds the required output as you can enjoy some extra heat in cold weather while turning it down at other times of the year.  To find out what size will give you enough heat output to warm the bathroom, not just your towels is to use our handy online tool.

What type of heated towel rail do I need?

Central Heating: Most homes in the UK already have central heating.  If such a system is in place, you can simply plumb your new towel rail into your existing central heating system. Tissino Hugo2 towel rails produce enough BTU to warm your towels and heat the bathroom the same way as a traditional radiator.

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Electric only: For homes without central heating or for those looking to quickly add a heated towel rail to the room without the upheaval or cost or re-routing pipes, an electric towel rail can offer the perfect solution.  They are very easy and quick to install by a qualified electrician and offer a cost-effective way of keeping towels and robes etc. warm and dry. Tissino towel rails can be converted into electric towel rails, we will fill the rail with a suitable heating fluid, install the appropriate heating element, seal and water test.

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Dual fuel: A dual fuel towel rail is plumbed into your central heating system and features an electric heating element.  A dual fuel towel rail can be heated by the main heating system in the house, or when the heating system is not in operation it can be isolated and heated by the element.  This gives you the luxury of heated towels all year round without having to use the heating system in summer periods. Tissino make this easy by supplying a set of dual fuel valves specifically designed for this installation scenario with wall or floor connection options.

What is a dual fuel towel rail?

A dual fuel towel rail is plumbed into your central heating system and features an electric heating element.  A dual fuel towel rail can be heated by the main heating system in the house, or when the heating system is not in operation it can be isolated and heated by the element.  This gives you the luxury of heated towels all year round without having to use the heating system in summer periods. Tissino make this easy by supplying a set of dual fuel valves specifically designed for this installation scenario with wall or floor connection options.

On an electric towel rail, which side is the element on?

The element is on the right as standard but if required it can be placed on the left.

Where is the best place to fit my towel rail?

One of the most common misconceptions when placing a towel rail is that it shouldn’t be placed near a window or on an outside wall as the heat will just evaporate. 

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The best place to hang your heated towel rail is on the coldest wall in the room which is often the wall with a window or any other external wall.  By doing this you are ensuring that the heat is distributed throughout the room evenly and efficiently.

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In addition to this you also need to consider where the towel rail will be in relation to the bath    or shower, after all no one wants to trek across the room after getting out of a hot bath or shower in order to wrap up in a cosy warm towel.

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**Be sure to check the specifications of the appliance before purchasing as there on many different ratings which determine how closely you can install electrical items to a water source.

If I order a coloured towel rail, do I have to have chrome or white fittings?

No, absolutely not.  All of our Hugo2 towel rails have colour matched brackets, valves and pipe surrounds available.